AITopics | nlp & machine learning

Collaborating Authors

nlp & machine learning

Information about AI from the News, Publications, and Conferences

Automatic Classification – Tagging and Summarization – Customizable Filtering and Analysis

If you are looking for an answer to the question What is Artificial Intelligence? and you only have a minute, then here's the definition the Association for the Advancement of Artificial Intelligence offers on its home page: "the scientific understanding of the mechanisms underlying thought and intelligent behavior and their embodiment in machines."

However, if you are fortunate enough to have more than a minute, then please get ready to embark upon an exciting journey exploring AI (but beware, it could last a lifetime) …

COTA: Improving Uber Customer Care with NLP & Machine Learning

#artificialintelligenceJan-19-2018, 03:40:30 GMT

To facilitate the best end-to-end experience possible for users, Uber is committed to making customer support easier and more accessible. Working toward this goal, Uber's Customer Obsession team leverages five different customer-agent communication channels powered by an in-house platform that integrates customer support ticket context for easy issue resolution. With hundreds of thousands of tickets surfacing daily on the platform across 400 cities worldwide, this team must ensure that agents are empowered to resolve them as accurately and quickly as possible.

artificial intelligence, nlp & machine learning, uber customer care, (2 more...)

#artificialintelligence

Industry:

Transportation > Passenger (0.81)
Transportation > Ground > Road (0.81)

Technology: Information Technology > Artificial Intelligence > Representation & Reasoning > Agents (0.76)

Add feedback